Rolansini Care is a preventive-maintenance programme for the aluminium system doors and windows we supply and install. It keeps your doors and windows operating smoothly, draining properly, and sealing tightly through scheduled professional servicing. These terms set out what is included, what is not, and how the programme works. They form part of your Care membership; where they differ from any marketing material, these terms prevail.
1. Your plan & pricing
Care Essential
One Care visit a year: inspection, track & mechanism cleaning, adjustment & lubrication, a written Care Report, and priority response.
Care Signature
Two Care visits a year — everything in Essential, plus a members' discount on parts & upgrades, a dedicated point of contact, and transferability to a new owner.
Care Essential is included at no charge for the first year with every Rolansini installation, and renews at the prevailing rate thereafter. Prices vary with the size of the home, the number and type of openings, and their accessibility, and are confirmed on assessment. All prices are in Singapore Dollars.
2. What every Care visit includes
- Full operation check of every door and window
- Track & channel cleaning (functional cleaning of the mechanism, not glass)
- Hardware adjustment & lubrication
- Seal & gasket inspection
- Drainage (weep) holes cleared
- Sealant & silicone joints checked and resealed where needed
- Fixings checked and tightened
- A written Care Report of condition and recommendations
3. What is not included
The following are outside the scope of a Care visit. Where any is required, it will be identified and quoted separately before any work proceeds.
- Replacement parts — rollers, hinges, handles, locks, worn seals or gaskets (members' discount for Signature).
- Glass — cleaning of glass panels, and replacement of cracked, chipped, scratched or broken panes or insulated units.
- Insect screens & mesh — replacement or re-tensioning.
- Refinishing — re-coating, resurfacing or repainting of frames.
- Access equipment — scaffolding, gondolas, boom or scissor lifts, cherry-pickers, or ladders/lifts required to reach high, external or hard-to-access openings are not included and are arranged and quoted separately.
- Work at height & façade access — servicing of high-rise or external elevations beyond safe standard reach, including any permits, rope access or specialist crew.
- Motorised & smart hardware — repair of motors, actuators, sensors, controllers, batteries or wiring (inspection only under Care).
- Damage & misuse — accident, impact, forcing, improper use, tampering, or unauthorised repairs or modifications.
- Third-party works — damage caused by other contractors, renovation, or trades.
- External causes — storms beyond normal weather, floods, fire, lightning, pests, vandalism, or salt/coastal corrosion beyond normal exposure.
- Building-related faults — water ingress or defects originating outside the door/window system (wall cracks, façade or roof waterproofing, structural movement).
- Non-Rolansini items — other brands' or pre-existing units, grilles, awnings, curtains, blinds, or accessories we did not supply.
- Relocation & housekeeping — removing, moving or re-installing units; general housekeeping or glass/façade cleaning.
- Cosmetic wear & consequential loss — minor scratches, marks, fading or weathering from normal use; and any indirect or consequential loss to property, contents or persons.
4. General terms
Eligibility & coverage
The programme covers only doors and windows supplied and installed by Rolansini (S) Pte. Ltd. It does not cover products supplied or fitted by others.
Complimentary first year
Care Essential is included at no charge for twelve (12) months from the date of installation, after which it renews at the prevailing annual rate unless cancelled.
Scheduling & access
Care visits are arranged by appointment. You agree to provide safe, unobstructed and lawful access to all doors and windows, and safe working conditions, on the day of the visit. Where access equipment is required (see section 3), it is arranged and quoted separately, and the visit may be rescheduled until it is in place.
Work at height & safety
We follow safe working-at-height and site-safety practices. We may decline, pause or reschedule any work we assess as unsafe until suitable access or conditions are provided.
Rescheduling & missed visits
Please give us reasonable notice to reschedule. A visit that cannot proceed because access or safe conditions were not provided may be treated as used, or rescheduled at our discretion; additional trips may be chargeable.
Priority response, repairs & parts
Members receive priority response to any concern. Any repair, replacement part, or additional work identified is quoted and carried out separately from the Care visit, at members' rates where applicable.
Not a warranty
Rolansini Care is preventive maintenance. It is separate from, and does not extend or replace, the product warranty. Genuine manufacturing defects are handled under the applicable warranty terms.
Renewal, transfer & cancellation
Plans renew annually at the prevailing rate. Care Signature may be transferred to a new owner of the same home. You may cancel before a renewal date; fees already paid are non-refundable except where required by law.
Liability & data
To the fullest extent permitted by law, Rolansini is not liable for any indirect or consequential loss. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Singapore law. Your personal data is handled in accordance with our Privacy Policy and the PDPA.
Changes
We may update these terms from time to time. The version provided to you at enrolment governs your membership for that term.